Have a question, suggestion, or partnership idea? We'd love to hear from you.
Whether you have a question about our products, want to report a bug, need help with a conversion, or just want to share feedback, we are happy to hear from you. Our team reads every message and we make it a priority to provide thoughtful, helpful responses.
To make sure your message reaches the right person quickly, here is a breakdown of what each email address is best suited for:
[email protected] is our general inbox. Use it for questions about topriv as a company, feedback on our products, feature requests, partnership inquiries, press requests, bug reports that are not urgent, and anything else that does not fall into a specific category. If you are unsure which address to use, this is always a safe choice.
[email protected] is for technical issues with our products. Use it when PrivConvert is not converting a file correctly, when PrivDrop is giving you an error during upload or download, when a .priv file will not decrypt properly, or when you encounter any unexpected behavior in our tools. Including details like the file type, browser, and steps to reproduce will help us resolve things faster.
Timing
We aim to respond to all emails within 24 to 48 hours. Most messages receive a reply within a single business day. For technical support issues that require investigation, we will acknowledge your message quickly and follow up with a resolution as soon as possible. We do not use automated chatbots or templated replies - every response comes from a real person on our team who understands the product.
Connect
Beyond email, you can find us on several platforms where we share updates, discuss privacy topics, and engage with our community. Follow us to stay informed about new tools, features, and privacy-related content.
Join our Telegram channel for real-time updates, announcements about new tools, and direct conversation with the team. This is the fastest way to hear about new releases and connect with other privacy-minded users.
Follow us on X for bite-sized privacy tips, product updates, and commentary on privacy news in the tech industry. We also share threads breaking down complex security topics into approachable explanations.
Our open-source projects live on GitHub, including the .priv encrypted format specification and CLI tool. Star our repos, open issues, submit pull requests, or browse the code to verify our privacy claims yourself.
FAQ
Email is the most reliable way to get a thorough response. For general questions, send a message to [email protected]. For product issues, use [email protected]. If you prefer a quicker, less formal conversation, our Telegram channel is a great option for simple questions and community discussion.
Currently, all our tools are free for both personal and commercial use with no restrictions. We do not have a formal enterprise support tier at this time, but if your organization has specific needs such as priority response times, volume usage, or custom integrations, reach out to [email protected] and we will do our best to help.
If you have discovered a security vulnerability in any of our products, please report it responsibly by emailing [email protected] with the subject line "Security Report." Include a clear description of the issue, steps to reproduce it, and any relevant technical details. We take every security report seriously and will acknowledge receipt within 24 hours.
Absolutely. Our tools are free for both personal and commercial use. There are no usage limits tied to commercial activity. Many businesses already use PrivConvert for document processing and PrivDrop for sharing sensitive files with clients and team members.
We aim to respond within 24 to 48 hours for all inquiries. Most emails receive a reply within one business day. Technical issues that require deeper investigation may take slightly longer, but we will always acknowledge your message promptly so you know it has been received.
We love hearing ideas from our users. Send feature requests to [email protected] with a brief description of what you would like to see and why it would be useful. You can also open an issue on our GitHub repositories for open-source projects like the .priv format. We read every suggestion and many of our features started as user requests.